Cancellation

Cancellation by customer

A customer may request cancellation of an order before the order has been dispatched, subject to the order status and applicable product category.

Once an order has been dispatched, cancellation may not be possible.

Certain products may have specific cancellation restrictions, which will be communicated on the product page or during checkout where applicable.

If cancellation is accepted before dispatch, the eligible amount paid by the customer shall be refunded through the applicable payment method, subject to applicable payment-processing timelines.

Cancellation questions may be sent to hr@intellexe.in.