Terms & Conditions

Customer information

Terms & Conditions

Terms and conditions for shopping on Vruddhi.Store.

Welcome to Vruddhi.Store (“Vruddhi.Store”, “we”, “us”, or “our”).

Vruddhi.Store is an online marketplace through which customers can discover and purchase products offered by participating suppliers/sellers (“Seller”, “Supplier” or “Vendor”).

By accessing or using Vruddhi.Store, placing an order, registering an account, or purchasing any product through the website, you agree to be bound by these Terms & Conditions (“Terms”).

These Terms are intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time, and other applicable laws and regulations.

1. About Vruddhi.Store

Vruddhi.Store operates as an online marketplace connecting customers with participating suppliers/sellers.

The general transaction flow is:

Supplier/Seller → Vruddhi.Store → Customer

The Supplier is responsible for confirming product availability, product quality, product description, applicable product information, packaging and fulfilment requirements as agreed with Vruddhi.Store.

Vruddhi.Store facilitates the online marketplace, order processing, customer communication and payment collection/settlement as applicable.

The exact responsibilities of Vruddhi.Store and the Seller may vary depending on the product, transaction and applicable law.

2. Eligibility

You must provide accurate information while creating an account or placing an order.

By using Vruddhi.Store, you represent that:

  • The information provided by you is accurate and complete.
  • You are legally capable of entering into a transaction under applicable Indian law.
  • You will use the website only for lawful purposes.
  • You will not misuse the website, payment systems, promotional offers or other services.

3. Product Information

Vruddhi.Store endeavours to ensure that product descriptions, photographs, prices, specifications and other information displayed on the website are accurate.

However:

  • Product colours may vary slightly depending on the customer's screen/device.
  • Handmade, artisan, natural and traditionally manufactured products may have minor variations in colour, texture, size, finish or appearance.
  • Such minor variations shall not automatically be considered defects where they are inherent to the nature of the product.
  • Product availability is subject to confirmation by the Seller.
  • For packaged products, applicable mandatory declarations and product information shall be displayed as required by applicable law.

For example, applicable Legal Metrology requirements may include manufacturer/packer/importer information, country of origin, product name, net quantity, applicable dates, MRP and consumer-care information.

4. Seller / Supplier Responsibility

Each participating Seller/Supplier is responsible for ensuring that:

  • Products supplied are genuine and lawful.
  • Product descriptions and specifications are accurate.
  • Required licences, registrations and approvals applicable to the product are maintained.
  • Products meet applicable safety and quality requirements.
  • Applicable packaging and labelling requirements are followed.
  • Products supplied match the order placed by the customer.
  • Products are properly packed for delivery.
  • Applicable taxes and statutory requirements relating to the Seller's business are complied with.

Vruddhi.Store may suspend or remove a Seller or product where we reasonably believe that the Seller or product does not comply with applicable law or Vruddhi.Store requirements.

5. Prices

All product prices displayed on Vruddhi.Store shall be in Indian Rupees (₹).

The applicable price at the time the customer places the order shall generally be the price applicable to that order, subject to obvious pricing errors or technical errors.

Where applicable, taxes, shipping charges or other charges shall be displayed to the customer before completion of the purchase.

6. Order Placement

When a customer places an order:

  • The customer selects the product.
  • The product is added to the cart.
  • The customer provides the required delivery and contact information.
  • The customer makes payment through the available payment method.
  • Vruddhi.Store receives the order.
  • Product availability may be confirmed with the Seller where required.
  • The order is processed for fulfilment and delivery.

An order confirmation does not necessarily mean that the order has been finally accepted where product availability is subject to Seller confirmation.

7. Product Availability

Because Vruddhi.Store operates a marketplace model, product availability may depend upon the participating Seller.

If the Seller is unable to fulfil an accepted order because the product is unavailable or cannot be supplied, Vruddhi.Store may cancel the affected order and provide an applicable refund to the customer.

The customer shall not be charged for a product that cannot be supplied where the order is cancelled for such reason.

8. Cancellation by Customer

A customer may request cancellation of an order before the order has been dispatched, subject to the order status and applicable product category.

Once an order has been dispatched, cancellation may not be possible.

Certain products may have specific cancellation restrictions, which will be communicated on the product page or during checkout where applicable.

If cancellation is accepted before dispatch, the eligible amount paid by the customer shall be refunded through the applicable payment method, subject to applicable payment-processing timelines.

9. Return, Refund and Replacement Policy

9.1 General Policy

Vruddhi.Store follows a limited return/refund/replacement policy.

Products cannot be returned or replaced merely because the customer has changed their mind, does not like the product, has ordered the wrong product, or no longer requires the product, unless a specific product page expressly states otherwise.

Change-of-mind returns, exchanges or replacements are generally not permitted.

However, this restriction does not affect any rights or remedies available to a consumer under applicable law.

9.2 Cases Where Return / Replacement / Refund May Be Available

Subject to verification and applicable law, a customer may contact Vruddhi.Store if:

  • The wrong product was delivered.
  • The product received is materially different from the product ordered.
  • The product was damaged during delivery.
  • The product is defective or does not function as represented.
  • The product is missing essential components that were included in the product description.
  • The product is materially deficient in quantity where applicable.
  • The product has expired or is otherwise unsuitable for use where such condition is relevant.
  • The product has a material issue that makes it substantially different from the description provided on Vruddhi.Store.

Where applicable, Vruddhi.Store may provide:

Replacement OR Refund OR another appropriate remedy, depending on the nature of the issue, availability of the product and applicable law.

9.3 No Return for Customer Preference

Unless specifically stated otherwise for a particular product:

Vruddhi.Store does not accept returns or replacements solely because the customer:

  • Changed their mind.
  • Does not like the colour or design.
  • Ordered the wrong size.
  • Ordered the wrong product.
  • Found another product they prefer.
  • No longer requires the product.
  • Expected a different appearance where the product description and photographs were substantially accurate.

For handmade, artisan, natural or traditional products, minor variations that are inherent to the product shall generally not qualify as defects.

9.4 Products That May Have Special Return Restrictions

Certain categories may have additional restrictions because of their nature, hygiene, safety, perishability or regulatory requirements.

These may include, where applicable:

  • Food products.
  • Snacks.
  • Pickles.
  • Oils and essential oils.
  • Soaps and personal-care products.
  • Cosmetics and beauty products.
  • Items intended for personal or hygiene use.
  • Perishable products.
  • Products specifically marked as non-returnable.
  • Products that have been opened, used, consumed, altered or damaged after delivery.

The specific return/refund conditions applicable to a product shall be displayed on the relevant product page wherever required.

These restrictions shall not exclude remedies that cannot lawfully be excluded.

10. Damaged Product on Delivery

Customers should inspect the package as soon as reasonably possible after delivery.

Where a package appears visibly damaged, the customer is encouraged to record photographs/video of the package and product and contact Vruddhi.Store promptly.

For a claim relating to damage, the customer may be required to provide:

  • Order number.
  • Photographs of the outer package.
  • Photographs of the product.
  • Photographs of the shipping label.
  • A description of the issue.
  • Video evidence where reasonably necessary.

Vruddhi.Store may investigate the claim with the Seller and/or delivery service provider.

11. Wrong or Defective Product

If the customer receives a wrong or materially defective product, the customer should contact Vruddhi.Store within the period specified on the applicable product/order page or, where no period is specified, within a reasonable period after delivery.

Vruddhi.Store may request photographs, videos or other reasonable information to verify the complaint.

Following verification, the customer may be offered an appropriate remedy, which may include replacement, refund, repair or another remedy required under applicable law.

12. Refund Process

Where a refund is approved:

  • The refund shall generally be processed through the original payment method or another lawful method communicated to the customer.
  • Refund processing time may depend on the payment gateway, bank, card issuer or other payment service provider.
  • Vruddhi.Store shall communicate the applicable refund status where reasonably required.
  • Where only part of an order is cancelled or returned, the applicable amount for the affected product shall be refunded.
  • Shipping charges may be refundable or non-refundable depending on the reason for cancellation/return and applicable law.

Vruddhi.Store shall not use this policy to deny a refund or other remedy that is legally required.

13. Delivery

Vruddhi.Store will endeavour to ensure timely delivery through the applicable Seller, logistics partner or delivery service.

Delivery timelines displayed on the website are estimates unless expressly stated otherwise.

Delivery may be delayed because of:

  • Weather conditions.
  • Natural disasters.
  • Transport disruptions.
  • Strikes.
  • Government restrictions.
  • Incorrect customer address.
  • Customer unavailability.
  • Seller-related delays.
  • Logistics partner delays.
  • Other circumstances beyond reasonable control.

Where a significant delivery issue occurs, Vruddhi.Store will endeavour to provide an appropriate update.

14. Delivery Address

Customers are responsible for providing a correct and complete delivery address, telephone number and other information required for delivery.

Vruddhi.Store shall not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

15. Payment

Payments may be processed through third-party payment gateways and financial institutions.

Vruddhi.Store does not store sensitive payment information such as complete card numbers or banking credentials unless expressly permitted and required by applicable law and security standards.

Customers must not use fraudulent payment methods or unauthorised payment instruments.

Vruddhi.Store reserves the right to cancel or hold transactions where fraud, suspicious activity or payment irregularities are reasonably suspected.

16. Promotional Offers

Promotional offers, discounts, coupons and special prices may be subject to additional terms.

Vruddhi.Store may specify:

  • Validity period.
  • Eligible products.
  • Minimum purchase value.
  • Maximum discount.
  • Customer eligibility.
  • Usage limits.
  • Other conditions.

Offers cannot be exchanged for cash unless expressly stated.

17. Intellectual Property

All Vruddhi.Store branding, logos, website content, graphics, text, photographs, designs and other original content provided by Vruddhi.Store are protected by applicable intellectual-property laws.

Customers may not copy, reproduce, modify, distribute or commercially exploit such content without prior written permission.

Seller-provided content remains subject to the applicable rights and permissions of the Seller/brand owner.

18. Prohibited Activities

Customers and Sellers must not:

  • Use Vruddhi.Store for unlawful activities.
  • Provide false information.
  • Attempt to gain unauthorised access to the website.
  • Interfere with website security.
  • Upload malicious software.
  • Conduct fraudulent transactions.
  • Abuse promotional offers.
  • Submit false or misleading complaints.
  • Attempt to manipulate ratings, reviews or orders.
  • Use the website to violate another person's rights.

19. Customer Reviews and Feedback

Customers may provide genuine reviews and feedback about products purchased through Vruddhi.Store.

Reviews must not contain:

  • False or misleading statements.
  • Abusive or threatening content.
  • Personal information of other individuals.
  • Illegal content.
  • Promotional spam.
  • Malicious software or links.

Vruddhi.Store may moderate or remove reviews that violate applicable law or these Terms.

20. Grievance Redressal

Vruddhi.Store shall maintain an appropriate customer-care and grievance-redressal mechanism as required by applicable law.

Customer Care / Grievance Officer

Name: Jaipal Singh M

Designation: Grievance Officer

Email: hr@intellexe.in

Address: # 534, 8th cross, 4th ‘T’ block, Banashankari 6th stage, Thalaghattapura, Bangalore 560109

Customers may submit complaints regarding products, orders, refunds, cancellations, delivery or other marketplace matters through the above contact details.

Vruddhi.Store shall acknowledge and address grievances within the timelines required under applicable law.

21. Seller Information

Where required under applicable law, Vruddhi.Store shall provide or display relevant Seller information associated with a product/order, including applicable seller identification and contact information.

Seller information may also be reflected in invoices, product pages or order documentation as applicable.

22. Limitation of Liability

Vruddhi.Store shall take reasonable steps to provide a reliable marketplace experience.

However, to the extent permitted by law, Vruddhi.Store shall not be responsible for losses arising solely from:

  • Incorrect information provided by the customer.
  • Unauthorised use of a customer's account.
  • Events beyond reasonable control.
  • Delays caused by third-party logistics providers.
  • Seller actions or omissions, except to the extent liability is imposed on Vruddhi.Store under applicable law.

Nothing in these Terms shall exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted.

23. Force Majeure

Vruddhi.Store shall not be responsible for delay or failure caused by circumstances beyond reasonable control, including natural disasters, pandemics, war, civil disturbances, government restrictions, strikes, transportation disruptions, telecommunications failures or major technical failures.

24. Privacy

Use of Vruddhi.Store is also subject to the Vruddhi.Store Privacy Policy.

The Privacy Policy explains how customer information is collected, used, stored and processed.

Customers should read the Privacy Policy before using the website.

25. Changes to These Terms

Vruddhi.Store may update these Terms from time to time to reflect changes in law, business operations, technology or services.

The updated Terms shall be published on the website with the applicable effective date.

Continued use of Vruddhi.Store after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

26. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to the rights of consumers under applicable consumer-protection laws, disputes shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over the matter.

Nothing in these Terms shall prevent a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

28. Contact Vruddhi.Store

For customer support, order-related questions, cancellation, refund or grievance matters:

Vruddhi.Store

Email: hr@intellexe.in

Customer Care Number: 8618240624

Registered Address: # 534, 8th cross, 4th ‘T’ block, Banashankari 6th stage, Thalaghattapura, Bangalore 560109

Grievance Officer: Jaipal Singh M

Grievance Email: hr@intellexe.in

Important Customer Notice

Please check the product description, specifications, price, applicable delivery information and return/refund conditions before placing an order.

Vruddhi.Store generally does not accept returns or replacements solely because a customer changes their mind or does not like the product. However, customers may have rights to refund, replacement or other remedies where a product is defective, damaged, incorrect, materially different from the description, or where such remedy is required under applicable law.

By placing an order on Vruddhi.Store, you acknowledge that you have read and accepted these Terms & Conditions.