Refund & Exchange Policy

Customer information

Refund & Exchange Policy

Return, replacement and refund conditions for orders placed through Vruddhi.Store.

9. Return, Refund and Replacement Policy

9.1 General Policy

Vruddhi.Store follows a limited return/refund/replacement policy.

Products cannot be returned or replaced merely because the customer has changed their mind, does not like the product, has ordered the wrong product, or no longer requires the product, unless a specific product page expressly states otherwise.

Change-of-mind returns, exchanges or replacements are generally not permitted.

However, this restriction does not affect any rights or remedies available to a consumer under applicable law.

9.2 Cases Where Return / Replacement / Refund May Be Available

Subject to verification and applicable law, a customer may contact Vruddhi.Store if:

  • The wrong product was delivered.
  • The product received is materially different from the product ordered.
  • The product was damaged during delivery.
  • The product is defective or does not function as represented.
  • The product is missing essential components that were included in the product description.
  • The product is materially deficient in quantity where applicable.
  • The product has expired or is otherwise unsuitable for use where such condition is relevant.
  • The product has a material issue that makes it substantially different from the description provided on Vruddhi.Store.

Where applicable, Vruddhi.Store may provide:

Replacement OR Refund OR another appropriate remedy, depending on the nature of the issue, availability of the product and applicable law.

9.3 No Return for Customer Preference

Unless specifically stated otherwise for a particular product:

Vruddhi.Store does not accept returns or replacements solely because the customer:

  • Changed their mind.
  • Does not like the colour or design.
  • Ordered the wrong size.
  • Ordered the wrong product.
  • Found another product they prefer.
  • No longer requires the product.
  • Expected a different appearance where the product description and photographs were substantially accurate.

For handmade, artisan, natural or traditional products, minor variations that are inherent to the product shall generally not qualify as defects.

9.4 Products That May Have Special Return Restrictions

Certain categories may have additional restrictions because of their nature, hygiene, safety, perishability or regulatory requirements.

These may include, where applicable:

  • Food products.
  • Snacks.
  • Pickles.
  • Oils and essential oils.
  • Soaps and personal-care products.
  • Cosmetics and beauty products.
  • Items intended for personal or hygiene use.
  • Perishable products.
  • Products specifically marked as non-returnable.
  • Products that have been opened, used, consumed, altered or damaged after delivery.

The specific return/refund conditions applicable to a product shall be displayed on the relevant product page wherever required.

These restrictions shall not exclude remedies that cannot lawfully be excluded.

10. Damaged Product on Delivery

Customers should inspect the package as soon as reasonably possible after delivery.

Where a package appears visibly damaged, the customer is encouraged to record photographs/video of the package and product and contact Vruddhi.Store promptly.

For a claim relating to damage, the customer may be required to provide:

  • Order number.
  • Photographs of the outer package.
  • Photographs of the product.
  • Photographs of the shipping label.
  • A description of the issue.
  • Video evidence where reasonably necessary.

Vruddhi.Store may investigate the claim with the Seller and/or delivery service provider.

11. Wrong or Defective Product

If the customer receives a wrong or materially defective product, the customer should contact Vruddhi.Store within the period specified on the applicable product/order page or, where no period is specified, within a reasonable period after delivery.

Vruddhi.Store may request photographs, videos or other reasonable information to verify the complaint.

Following verification, the customer may be offered an appropriate remedy, which may include replacement, refund, repair or another remedy required under applicable law.

12. Refund Process

Where a refund is approved:

  • The refund shall generally be processed through the original payment method or another lawful method communicated to the customer.
  • Refund processing time may depend on the payment gateway, bank, card issuer or other payment service provider.
  • Vruddhi.Store shall communicate the applicable refund status where reasonably required.
  • Where only part of an order is cancelled or returned, the applicable amount for the affected product shall be refunded.
  • Shipping charges may be refundable or non-refundable depending on the reason for cancellation/return and applicable law.

Vruddhi.Store shall not use this policy to deny a refund or other remedy that is legally required.

Refund or exchange questions may be sent to hr@intellexe.in.